Shipping policy
Welcome to Ontop! We’re excited to help you elevate your style with our exclusive jewellery collections. Please review our shipping policy to understand our delivery process and what to expect when shopping with us.
1. Processing Time
Orders are processed within 24 hours after payment verification. We also offer Cash on Delivery (COD).
During peak periods or holidays, processing times may extend slightly, but we’ll keep you updated.
2. Shipping Options & Delivery Times
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Standard Shipping: Estimated delivery within 3–4 business days after processing.
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Please note that delivery times may vary based on your location and unforeseen delays (e.g., customs or carrier issues).
3. Shipping Costs
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Standard Shipping: Rs.150/- across Pakistan.
4. Order Tracking
Once your order has been shipped, you’ll receive an email with tracking information. This allows you to monitor the progress of your order until it reaches your doorstep.
5. Shipping Address Changes
Please ensure your shipping address is correct at checkout.
If you need to make changes after placing your order, contact us within 24 hours to update your information.
6. Missing or Delayed Shipments
If you experience a delay or do not receive your package within the estimated delivery time, please reach out to us at teamontop@gmail.com with your order number. We’ll do our best to assist you in tracking down your shipment.
7. Lost or Damaged Packages
Ontop is not responsible for lost or stolen packages marked as delivered by the carrier.
For damaged items, please contact us immediately after receiving and opening your package with a photo of the damage, and we will work to resolve the issue promptly.